Privacy Policy

Grand View Hotel is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect:

  • Personal details such as name, email, phone number, and payment information when you make a booking or contact us.
  • Automatically collected data, such as IP addresses, browsing behaviour, web browser details, and browser window size, to enhance user experience.
  • If you apply for employment with us, we will securely store your details and handle them appropriately.

How We Use Your Information:

  • To process reservations and provide customer service.
  • To send promotional offers, newsletters, or updates (you may opt out at any time).
  • To improve website functionality and security.

Use of Cookies & Tracking Technologies:

  • We use Google Analytics and similar tracking tools to analyze website traffic and improve user experience.
  • We may use cookies and pixels to collect data for targeted advertising on platforms such as Facebook, Instagram, and Google Ads. This helps us deliver relevant ads based on your browsing behaviour.
  • You can manage or disable cookies through your browser settings.

Sharing Your Information:

  • We do not sell or share personal data with third parties except as required by law or to facilitate hotel services (e.g., payment processing).

Security Measures:

  • We implement security protocols to protect personal information but cannot guarantee complete security due to internet risks.

Your Rights:

  • You may request access, correction, or deletion of your personal data by contacting us.

By using our website, you consent to our Privacy Policy.

Terms & Conditions

By accessing and using the Grand View Hotel website, you agree to the following terms and conditions:

Bookings & Payments:

  • All reservations are subject to availability.
  • Full or partial payment may be required at the time of booking.
  • Cancellation policies apply and are detailed during the booking process.

Use of Website:

  • Content is for informational purposes only and may be updated without notice.
  • Users must not misuse the website for fraudulent activities or unauthorised access.

Liability:

  • The hotel is not responsible for errors, inaccuracies, or interruptions on the website.
  • We are not liable for damages arising from website use or third-party links.

Governing Law:

  • These terms are governed by the laws of Queensland, Australia, and the Commonwealth of Australia. Any disputes arising from these terms shall be resolved in the courts of Queensland.

Grand View Hotel reserves the right to modify these terms at any time. Continued use of the website constitutes acceptance of updates.

Copyright

This site is owned and operated by Kickon Group (Aust) Pty Ltd.

All logos, text, content, imagery, graphics, icons, layout, and design (website content) are the property of the owner. This includes the layout and arrangement of all website content. This website content, as well as the layout and arrangement of the website, is subject to copyright laws.

Unless permission is specifically given in writing by the owner (signed by a director of the owner), any website content or website layout/arrangement cannot be reproduced, copied, photographed, uploaded, posted, sent, forwarded, or transmitted in any way, whether in print or digitally. This extends to and includes any modification to or partial use of any item of the website content, layout, or arrangement.

In the event of unauthorised use of the website content and layout/arrangement, this may result in a breach of copyright and could give rise to both civil and criminal penalties.

Disclaimer

The content on this website is provided as a source of information and is subject to change without prior notice at any time.

You must make your own inquiries at the venue at the time of the proposed purchase/booking to ensure the information is current and relevant.

To the best of our knowledge, all information contained on the website is accurate at the time of launch. While all care has been taken, the owner accepts no liability and disclaims any costs, expenses, damages, or responsibility whatsoever incurred by you as a result of any inaccurate or incomplete information contained within the website content.